Terms and Conditions
Welcome to the Norfolk Textiles website terms and conditions.
We may review these terms and conditions at any time by updating this page.
Please check this website from time to time to review them because they are binding to you.
Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. These terms and conditions govern your use of our website. Please read these terms in full before you use this website.
If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 Regarding samples. we send a maximum of 5 samples unless otherwise arranged. If more than five are ordered the excess will be deleted.
1.5 All prices are inclusive of vat where applicable.
1.6 Packing and carriage charges will be shown when you put your goods in the cart and choose the appropriate postage option. You are not committed to buying at this stage.
1.7 Our prices are reviewed periodically.
1.8 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; (b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed, unless we have informed you to the contrary and you have agreed to this.
1.17 We aim to post most orders in 1-3 working days. Some items may take longer. As a rule of thumb, most small parcels are sent by 1st class post, and larger parcels by courier on a 24 hour delivery service. Please note however, that these delivery and dispatch times cannot be guaranteed. If you need your purchase by a particular time please email to check. Please also note that these dispatch times can be superseded by any times given in individual product descriptions.
1.18 Parcels sent by courier have to be signed for unless the customer gives us other instructions and the couriers accepts these. In this case it is left at the customers risk and we cannot be held responsible for any loss or damage
1.19 . It is the buyer’s responsibility to check for any damages to packing materials and product before accepting delivery of the products, and to report any damage by the delivery company within 48 hours. If there is any damage, please DO NOT accept delivery or sign the delivery sheet; instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as possible. Goods are not covered by transit insurance once you have accepted delivery. All faults, incorrect orders or damages must be reported within 7 days of receipt of delivery.
Cancellations, returns and refunds
1.20 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. See below for any exceptions, in particular 1.26.
1.21 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.22 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.23 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.24 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.25 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you within 14 days of us receiving the goods.
1.26 You will not have any right to cancel an order for the supply of any of the following goods: the supply of goods that are made to the customer's specification or are clearly personalised. Wallpaper and cut lengths of fabric and oilcloth. We are unable to accept returns on part orders of wallpaper, cut lengths of fabric or oilcloth. Thibaut and Anna French wallpaper and fabric is ordered specially from the USA and is therefore non- returnable unless faulty. The product has been used or cut.
1.28 In addition you will lose your right to cancel if you: Unseal goods that are not suitable for return if they are unsealed, for example, wallpaper wrapping. Combine goods with other goods after delivery so that they become inseparable. Once cut or handed on to a third party we cannot accept responsibility for any errors which occasionally do occur. This condition supersedes any conflicting term submitted to us, and all other liability whether statutory or otherwise is excluded. We strongly recommend that any fabric is checked before cutting.
Regarding fabric and oilcloth and wallcoverings
It is a characteristic of natural textiles and oilcloth that there will be variations in the weave, colour and texture including occasional slubs and as such claims for irregularities will not be accepted under any circumstances.
To ensure exact colour matching it is advised to order quantities required for future use at one time. While every effort is made to ensure accuracy of colours, because of the limitations of the printing process, variations may occur and colours may not always be exact.
The sample you order may come from a different batch to the material you receive. If an exact match is required, please ask for a sample from the batch you are about to purchase. Screen monitors may portray colours differently. For this reason we offer a free sampling service. A shrinkage rate of 5% is deemed acceptable for fabric and washable oilcloth.
Fitness for purpose: The buyer must satisfy themselves that any product supplied by Norfolk Textiles is fit for the purpose for which it is purchased before ordering.
Law and jurisdiction These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.